Millions of EasyJet customers could get thousands of pounds in compensation – how to claim


EASYJET customers who were targeted in a cyber attack and had personal details stolen could receive thousands in compensation.

In May 2020, the low-cost airline revealed 9million customers had been affected by the “highly sophisticated” breach.

Holidaymakers’ sensitive personal information was taken by hackers, including financial details.

But, it is believed travellers could claim for compensation which could be worth thousands of pounds each.

Customers who may be eligible to claim are being urged to sign up asap.

It comes as EasyJet cancelled dozens of flights since last weekend, with some travellers left stranded either abroad or at home.

The airline cancelled 60 flights today alone.

Anyone who believes they had their information compromised in the hack two years ago – either personal or financial – can join the claim for compensation.

There’s no guarantee of a payout and collective claims of this type which are new in the UK, have not yet been fully tested in court.

Gene Matthews, partner at Leigh Day, said earlier today it seemed “most likely” the law firm would start legal proceedings “later this year”.

He added: “Leigh Day continues to be approached by hundreds of people who have been affected by the EasyJet data breach and we currently represent almost 4,000 clients.

“We are working alongside a number of other law firms to ensure our clients receive full compensation for what has happened to them.”

British Airways agreed last July to pay compensation to some customers who were victims of a similar data breach after reaching a settlement before it reached court.

Law firm PGMBM, which represented the BA customers, also brought a group action claim on behalf of EasyJet customers.

Group action is similar to a class action lawsuit in the US, where multiple people can be represented in one claim together.

A Group Litigation Order (GLO) as it’s known in the UK, means the courts can treat similar claims as one rather than having hundreds or even thousands of separate individual ones.

The law firm is one of several representing claimants and is doing it on a no win, no fee agreement.

That means there is no cost to sign up, but the firm will take a cut of any payout if the claim is successful to cover legal costs and that can be as much as 30%.

An EasyJet spokesperson said last July: “The BA announcement is an entirely unrelated matter and arises out of different facts and circumstances.

“While some class action law firms continue to encourage easyJet customers whose data may have been compromised to pursue claims, this does not mean that customers have viable claims to compensation.”

The airline added it would “vigorously contest such claims”.

How do I claim compensation?

First of all, you need to have had your personal data compromised by the breach to be in line for compensation.

EasyJet should have emailed you between April and July 2020 if you were a victim of the hack.

Customers affected booked easyJet flights or holidays between October 17, 2019 and March 4, 2020.

You don’t need to have lost any money as a result of the breach to claim.

If your data was leaked in the breach you can join a collective action and there are several of them.

Each GLO represents many claimants, but each GLO is a separate case.

Law firm PGMBM has a website where you can register to join their claim at

There’s no guarantee you will get a payout and the legal process for claiming can be lengthy.

Once enough people have joined the claim, a court has to approve it can go forward as a GLO.

This can be followed by appeals from both sides, and that’s even before the case itself is heard.

A claim might be settled, like in the case of BA, before it reaches court but again there’s no guarantee of that.

There is no deadline set yet for victims to join the action, but the lawyers are encouraging people to come forward if they’ve been affected.

If the case is won then it’s likely that firms will take a chunk of the compensation pay out as a fee – and this could be as much as 30% of the cash.

One million drivers could get a payout worth as much as £2,500 each over allegations of car emissions test cheating by lawyers who are preparing a legal claim.

Millions of Brits could be in line for a £300 payout after a landmark lawsuit against Mastercard on behalf of consumers was given the go ahead.

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