Employees urged to use auto- response generator to stay professional when they lose their cool

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AN online response generator has been created to help workers remain professional – even when colleagues and clients drive them to lose their cool.

Rather than ranting on email or blowing your top on a phone call, the tool allows you to choose what you would really like to say to a colleague or customer, before giving you a more professional version.

The tongue-in-cheek generator was created after research of 2,000 office workers which found three in five have ended up losing their cool at work.

The top thing to cause people to lose their temper was unreasonable colleagues, followed by a big workload and making mistakes.

Third in the list was computer issues, with 22% most likely to lose their cool over technology.

But 45% admitted their colleagues are more often the cause.

The research found other things which make worker’s blood boil are smelly lunches, colleagues doing online shopping and dirty toilets.

A spokesperson for Andrews Air Conditioning, which commissioned the study and tool,  said: “We’ve all been there. Desperate to say what we really think but bound by being professional and polite.

“So, we think this tool is a great way to vent your frustration while still keeping your cool.

“Workers can turn to the tool if struggling to word an email in a professional manner to ensure they don’t later regret what they said. 

“We know how easy it is to lose your temper, particularly in the workplace whether it’s colleagues, clients or customers, but it’s important to think before acting rash.”

The study also found 69% wish there was a way to turn what they actually want to say into more professional language.

And 60% would like to lose their cool less frequently.

A quarter admitted they often regret it when they see red in work and as a result 23%% have had to take a break, 18% have confronted someone and 16% have even shouted out loud.

On average, workers lose their cool twice a week, but 59% believe their colleagues do so more frequently than them.

But 43% admitted to making rash decisions when losing their cool at work, with 11% walking out and one in 10 writing a passive aggressive email.

Further consequences were revealed as being disciplined, ruining a relationship with a colleague and even one in 20 being fired.

To try and stop their blood boiling, 29% have walked away from a situation in the workplace, while 13% have simply made a cup of tea.

While 11% of those polled via OnePoll have counted to 10 before reacting.

The spokesperson for Andrews Air Conditioning added: “The study shows that cooler temperatures help people stay calmer and react less rashly.

“We believe at least if it’s temperate in the office it’s one less thing to stop workers going over the edge.”

TOP 30 THINGS THAT MAKE OFFICE WORKERS LOSE THEIR COOL:

  1. Unreasonable colleagues   
  2. A big workload 
  3. Computer issues              
  4. When you make a mistake          
  5. Clients     
  6. When your computer decides to do an update at the worst time
  7. The printer not working
  8. Inappropriate work conversations
  9. Dirty toilets
  10. The IT department          
  11. Colleagues doing online shopping when you’re really busy             
  12. Someone else pointing out a mistake you’ve made
  13. Colleagues taking personal calls on work time
  14. Reading a text which puts you in a mood              
  15. Leaving dirty cups or bowls around
  16. When it’s too warm in the office
  17. Someone scratching your car in the car park       
  18. When the kitchen is left dirty
  19. People not putting please or thank you / basic manners on emails            
  20. When it’s too cold in the office
  21. Someone deciding to sit at your desk
  22. No free spaces in the car park
  23. Colleagues not recycling properly
  24. Someone messing with your chair configuration
  25. Cigarette breaks
  26. Smelly lunches  
  27. When a colleague keeps fiddling with the temperature   
  28. Others helping themselves to your coffee or tea bags     
  29. No rooms being available for a meeting
  30. A lack of clean cutlery 

In other business news, a study has revealed people are too frightened to become their own boss.

The Sun shares our top ten tips for a successful small business, including having social media and a small energy provider.

Research has revealed that small business owners want to go greener – but they don’t know how.

To Read Daily News, click here

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